NYN Indie Customer Agreement
NYN Reviews
Operated by NYN Creative Studios
Website: nynreviews.com
Email: contact@nyncreativestudios.com
Last Updated: August 28, 2026
IMPORTANT NOTICE
PLEASE READ THIS CUSTOMER AGREEMENT CAREFULLY BEFORE PURCHASING OR USING ANY REVIEW, PROMOTIONAL, EDITORIAL, OR RELATED SERVICE PROVIDED BY NYN REVIEWS.
BY PURCHASING A SERVICE, SUBMITTING A BOOK, SUBMITTING MATERIALS, ACCEPTING AN ORDER, OR OTHERWISE USING A SERVICE PROVIDED BY NYN REVIEWS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS CUSTOMER AGREEMENT.
IF YOU ARE ACCEPTING THIS AGREEMENT ON BEHALF OF AN AUTHOR, PUBLISHER, COMPANY, ORGANIZATION, OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT PERSON OR ENTITY TO THIS AGREEMENT.
IF YOU DO NOT AGREE TO THIS AGREEMENT, YOU SHOULD NOT PURCHASE OR USE THE SERVICES.
This Customer Agreement supplements the NYN Reviews Terms & Conditions, Editorial & Book Review Policy, Author Guidelines, Refund & Cancellation Policy, Privacy Policy, Cookie Policy, Advertising & Sponsored Content Policy, and Copyright & Intellectual Property / DMCA Policy.
1. Parties
This Customer Agreement (“Agreement”) is between:
NYN Creative Studios, operating the book-review publication and services brand NYN Reviews (“NYN Reviews,” “we,” “us,” or “our”),
and the person or legal entity purchasing or using a Service (“Customer,” “you,” or “your”).
NYN Reviews operates through:
nynreviews.com
and may be contacted at:
contact@nyncreativestudios.com
2. Definitions
For purposes of this Agreement:
“Book”
means the book, manuscript, audiobook, digital publication, printed publication, children's book, or other literary work submitted for a Service, as applicable.
“Review”
means an editorial review, assessment, critique, or other review-related content prepared by or on behalf of NYN Reviews.
“Services”
means any review, editorial, promotional, advertising, interview, feature, publicity, or other service purchased or provided by NYN Reviews.
“Customer Materials”
means any book, manuscript, cover image, photograph, biography, synopsis, promotional copy, interview response, logo, artwork, or other material supplied by Customer.
“Published Content”
means content made publicly available by NYN Reviews through its Website, social-media channels, promotional channels, or other authorized distribution channels.
3. Acceptance of This Agreement
You accept this Agreement when you:
- purchase a Service;
- submit a book for a Service;
- submit Customer Materials;
- electronically accept this Agreement;
- confirm an order;
- or otherwise use the applicable Service.
Electronic acceptance has the same contractual effect as a written signature to the extent permitted by applicable law.
4. Eligibility
You must have the legal capacity to enter into this Agreement.
If you are under the legal age required to enter into a binding contract in your jurisdiction, you must have the involvement and authorization of a parent, guardian, or other legally authorized adult where required.
If you are acting for a company, publisher, organization, or other entity, you represent that you have authority to bind that entity.
5. Services
NYN Reviews may provide various Services, including but not limited to:
- book reviews;
- editorial reviews;
- children's book reviews;
- book features;
- author interviews;
- promotional content;
- social-media promotion;
- publicity services;
- advertising;
- sponsored content;
- and other book-related Services.
The exact Service provided will depend on the Service description, order information, and applicable written terms.
6. Service Description Controls
Before purchasing a Service, Customer should review the applicable Service description.
The Service description may specify:
- what is included;
- pricing;
- estimated delivery;
- format;
- publication options;
- promotional elements;
- number of deliverables;
- and other applicable details.
If a particular written order or Service agreement contains specific terms that differ from this Agreement, those specific terms may control to the extent expressly stated.
7. Book Submission
Where a Service requires a Book to be submitted, Customer must provide the requested materials in the format and manner specified by NYN Reviews.
Depending on the Service, this may include:
- a digital book;
- manuscript;
- PDF;
- EPUB;
- physical book;
- book cover;
- synopsis;
- author biography;
- publication information;
- or other materials.
8. Final Version
Unless otherwise agreed, Customer should submit the final version of the Book intended for review.
NYN Reviews may not accept interim revisions after the review process has begun.
If Customer substantially changes the Book after submission, NYN Reviews may determine whether additional work or a new Service is required.
9. Submission Requirements
Customer is responsible for providing all information and materials reasonably necessary for NYN Reviews to perform the Service.
Incomplete submissions may result in delays.
NYN Reviews may request additional information where reasonably necessary.
10. Customer Representations
By submitting a Book or Customer Materials, you represent and warrant that:
- You have the authority to submit the Book.
- You have the authority to enter into this Agreement.
- You have the necessary rights and permissions concerning submitted materials.
- The submitted materials do not knowingly infringe third-party intellectual-property rights.
- Information you provide to NYN Reviews is accurate to the best of your knowledge.
- You will not knowingly provide fraudulent or misleading information.
- Your submission does not violate applicable law.
11. Intellectual-Property Rights
Customer retains ownership of intellectual property that Customer owns and submits to NYN Reviews, subject to the licenses and permissions necessary for NYN Reviews to provide the purchased Service.
Nothing in this Agreement automatically transfers ownership of Customer's copyright in the Book to NYN Creative Studios.
However, Customer grants NYN Reviews the rights reasonably necessary to receive, review, process, reproduce, display, and publish submitted materials for the purposes of providing the applicable Service.
12. License to Customer Materials
To the extent necessary to provide a Service, Customer grants NYN Reviews a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, edit, distribute, and publish Customer Materials for the agreed Service.
This license may include use on:
- nynreviews.com;
- NYN Reviews social-media channels;
- newsletters;
- promotional materials;
- and other NYN Reviews-owned or authorized channels,
where applicable to the purchased Service.
13. Duration of License
The duration and scope of any license may depend on the nature of the Service.
Unless otherwise stated in writing, the license remains effective for as long as reasonably necessary for NYN Reviews to provide, operate, promote, archive, or administer the applicable Service, subject to applicable law.
14. No Transfer of Book Ownership
Submission of a Book does not transfer ownership of the Book to NYN Reviews.
The author or applicable rights holder generally retains ownership of the underlying literary work.
NYN Reviews receives only the rights reasonably necessary to perform the agreed Service.
15. Review Process
Where a Service includes a Review, NYN Reviews may select the reviewer or reviewer team.
Customer generally does not have the right to require NYN Reviews to assign a particular reviewer unless expressly agreed in writing.
NYN Reviews may consider factors including:
- genre;
- subject matter;
- reviewer expertise;
- availability;
- audience;
- and editorial requirements.
16. Reviewer Information
For privacy and editorial-independence reasons, NYN Reviews may not disclose personal information about an individual reviewer.
Customer may not attempt to contact, pressure, threaten, bribe, or improperly influence a reviewer.
Questions or concerns about a Review should be directed to:
contact@nyncreativestudios.com
17. Editorial Independence
NYN Reviews retains editorial discretion concerning the content of an editorial Review.
Customer may provide factual information concerning the Book but may not require:
- a particular rating;
- a positive conclusion;
- removal of legitimate criticism;
- specific praise;
- or a predetermined editorial opinion.
18. No Guarantee of a Positive Review
Payment for a Review does not guarantee a positive Review.
A Review may be:
- positive;
- mixed;
- neutral;
- or critical.
Customer acknowledges that editorial judgment is subjective.
19. Subjectivity of Reviews
A Review reflects the reviewer's reading experience and editorial judgment.
The reviewer's interpretation of a Book may differ from:
- the author's intention;
- the publisher's expectations;
- the Customer's interpretation;
- or the opinions of other readers.
Such differences do not automatically constitute an error.
20. Factual Corrections
NYN Reviews may consider requests to correct objectively verifiable factual errors.
Customer should provide:
- the specific statement;
- the correction;
- supporting evidence where appropriate;
- and the location of the Review.
Editorial opinions and subjective assessments are not ordinarily treated as factual errors merely because Customer disagrees with them.
21. No Guaranteed Rating
Unless expressly stated otherwise in writing, NYN Reviews does not guarantee any:
- star rating;
- numerical score;
- recommendation;
- award;
- designation;
- or other editorial result.
22. Review Publication
Whether a Review is published publicly depends on the applicable Service.
Where publication is included, NYN Reviews may publish the Review on:
- nynreviews.com;
- NYN Reviews social-media channels;
- newsletters;
- promotional materials;
- or other authorized NYN Reviews channels.
23. Publication Timing
NYN Reviews may provide an estimated delivery or publication timeframe.
Unless expressly identified as a guaranteed deadline, all delivery dates are estimates.
Timing may be affected by:
- reviewer availability;
- book length;
- submission completeness;
- technical problems;
- holidays;
- operational circumstances;
- Customer delays;
- or other circumstances outside NYN Reviews' reasonable control.
24. Customer Delays
NYN Reviews is not responsible for delays caused by Customer's failure to provide:
- the Book;
- required information;
- payment;
- approvals;
- interview responses;
- images;
- corrections;
- or other requested materials.
25. Long or Unusually Complex Books
Books that are unusually long, technically complex, or otherwise outside the ordinary scope of a Service may require:
- additional fees;
- additional time;
- a modified Service;
- or other arrangements.
Any additional fees should be communicated to Customer before they become due where reasonably practicable.
26. Children's Books
NYN Reviews may provide Services involving children's books.
Customer acknowledges that children's books may require consideration of:
- intended age;
- readability;
- illustrations;
- themes;
- educational considerations;
- and age appropriateness.
Customer must ensure that it has the necessary rights and permissions for any materials involving children.
Customer should not submit unnecessary personal information concerning children.
27. Payment
Customer agrees to pay the applicable price for the Service.
Payment may be made through the payment methods offered on the Website, including card payment through applicable payment-processing providers.
Payment information may be processed by third-party payment providers.
28. Payment Processing
NYN Reviews may use third-party payment processors to process card transactions.
NYN Reviews does not necessarily receive or store complete payment-card information.
Payment providers may apply their own terms, privacy policies, fraud-prevention systems, and security procedures.
29. Taxes and Additional Charges
Customer is responsible for applicable taxes, duties, or other charges associated with the purchase where required by applicable law.
Any additional charges specifically applicable to a Service will be communicated according to the applicable Service terms.
30. Cancellations and Refunds
Cancellations and refunds are governed by the NYN Reviews Refund & Cancellation Policy.
Customer should review that policy before purchasing a Service.
Where permitted by applicable law, customized Services may become non-refundable once substantial work has begun or the Service has been completed.
31. Refusal to Provide a Review
NYN Reviews may decline to provide a Review or Service where permitted by law.
Reasons may include:
- legal concerns;
- copyright concerns;
- inappropriate content;
- inability to obtain necessary materials;
- operational limitations;
- conflicts of interest;
- security concerns;
- or other legitimate reasons.
If NYN Reviews declines a Service before substantial work has been performed, any applicable refund will be handled according to the Refund & Cancellation Policy.
32. Publication and Customer Choice
Where a Service provides Customer with a choice concerning publication of a completed Review, the applicable Service terms will govern that choice.
If no such option is provided, publication will be handled according to the applicable Service description.
33. Review Ownership
Unless otherwise agreed in writing, NYN Reviews retains ownership of the copyright and intellectual-property rights in the original Review created by NYN Reviews or its authorized contributors.
Payment for the Service does not automatically transfer ownership of the Review to Customer.
34. Customer License to Use a Published Review
Where permitted by the applicable Service, NYN Reviews may grant Customer a limited, non-exclusive, royalty-free license to reproduce the Review or approved excerpts for legitimate marketing and promotional purposes.
Any such use must:
- accurately reproduce the Review;
- preserve its meaning;
- include appropriate attribution;
- and comply with any applicable excerpt or usage restrictions.
35. Prohibited Alteration of Reviews
Customer may not materially alter a Review in a manner that:
- changes its meaning;
- creates a false impression;
- removes important context;
- falsely suggests endorsement;
- or misrepresents the reviewer's opinion.
Customer may not add words to a Review and present those words as if they were written by NYN Reviews.
36. Use of NYN Reviews Branding
Customer may not use:
- the NYN Reviews logo;
- NYN Creative Studios branding;
- trademarks;
- trade names;
- or other proprietary branding
without appropriate permission.
Where Customer is permitted to use a Review for promotional purposes, that permission does not automatically grant permission to use NYN Reviews branding.
37. Promotional Services
Promotional Services are separate from editorial Reviews unless expressly stated otherwise.
Promotional Services may include:
- author interviews;
- book features;
- social-media promotion;
- promotional graphics;
- publicity;
- advertisements;
- sponsored content;
- and other promotional activities.
The applicable Service description governs what is included.
38. Sponsored Content
Sponsored or paid promotional content may be identified as such where appropriate or required by applicable law.
Customer acknowledges that promotional content should not automatically be interpreted as an independent editorial endorsement.
39. No Guaranteed Commercial Results
NYN Reviews does not guarantee that a Review or promotional Service will produce:
- book sales;
- downloads;
- readers;
- followers;
- website traffic;
- bestseller status;
- awards;
- media coverage;
- publishing contracts;
- or any particular financial result.
40. Third-Party Platforms
NYN Reviews may distribute or promote content through third-party platforms.
Third-party platforms may independently:
- change algorithms;
- restrict content;
- remove content;
- modify distribution;
- suspend accounts;
- or experience technical problems.
NYN Reviews cannot guarantee continued availability or reach on third-party platforms.
41. Customer Materials and Copyright
Customer represents that Customer has the necessary rights to all materials submitted.
Customer shall not submit material that knowingly:
- infringes copyright;
- infringes trademarks;
- violates privacy rights;
- misappropriates another person's work;
- or violates applicable law.
42. Indemnification
To the extent permitted by applicable law, Customer agrees to defend, indemnify, and hold harmless NYN Creative Studios, NYN Reviews, its owners, employees, contractors, reviewers, and service providers from claims, damages, losses, liabilities, and reasonable costs arising from:
- Customer's breach of this Agreement;
- Customer's unauthorized submission of material;
- alleged infringement caused by Customer Materials;
- Customer's violation of law;
- or Customer's misuse of NYN Reviews content.
Nothing in this section requires indemnification for claims caused by NYN Reviews' own unlawful conduct or other circumstances where indemnification cannot legally be required.
43. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Services are provided on an “as available” basis.
NYN Reviews does not guarantee that:
- the Website will always be available;
- Services will be uninterrupted;
- content will remain permanently online;
- third-party platforms will remain available;
- or a Service will produce a particular result.
Nothing in this Agreement excludes warranties or rights that cannot legally be excluded.
44. Limitation of Liability
To the maximum extent permitted by applicable law, NYN Creative Studios and NYN Reviews shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the Services.
Where legally permissible, NYN Reviews' aggregate liability relating to a particular Service shall not exceed the amount Customer actually paid for that Service.
This limitation does not apply to liabilities that cannot legally be limited or excluded.
45. No Legal or Professional Advice
A NYN Reviews Review is an editorial publication.
It is not:
- legal advice;
- medical advice;
- financial advice;
- investment advice;
- professional certification;
- academic peer review;
- or any other professional advice,
unless expressly identified as such by an appropriately qualified professional.
46. Disagreements With Reviews
Customer acknowledges that it may disagree with a Review.
Disagreement with:
- a rating;
- an opinion;
- an interpretation;
- criticism;
- or an editorial conclusion
does not automatically establish breach of contract, negligence, or entitlement to a refund.
Legitimate factual corrections may be submitted according to our Editorial & Book Review Policy.
47. Customer Conduct
Customer agrees to communicate professionally with NYN Reviews personnel, reviewers, and contractors.
Customer must not:
- threaten;
- harass;
- intimidate;
- bribe;
- repeatedly pressure;
- impersonate;
- or otherwise improperly influence
NYN Reviews personnel or reviewers.
48. Termination
NYN Reviews may suspend or terminate a Service or relationship where Customer:
- materially breaches this Agreement;
- provides fraudulent information;
- submits unlawful material;
- engages in abusive conduct;
- attempts to manipulate a Review;
- fails to pay required fees;
- or otherwise violates applicable policies.
Termination does not automatically eliminate obligations that by their nature survive termination.
49. Survival
Provisions concerning:
- intellectual property;
- payment obligations;
- confidentiality;
- representations;
- indemnification;
- limitations of liability;
- dispute resolution;
- and other provisions intended to survive
will survive termination to the extent permitted by law.
50. Force Majeure
NYN Reviews will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control.
Such circumstances may include:
- natural disasters;
- severe weather;
- fire;
- war;
- terrorism;
- governmental actions;
- internet outages;
- cyberattacks;
- major technical failures;
- illness;
- labor disruptions;
- third-party service failures;
- or other extraordinary circumstances.
51. Independent Contractors
NYN Reviews may use employees, freelancers, independent reviewers, editors, designers, contractors, payment providers, hosting providers, and other service providers to perform Services.
Use of independent contractors does not create an employment relationship between Customer and those individuals.
52. Assignment
Customer may not transfer or assign this Agreement without NYN Creative Studios' written consent, except where such restriction is prohibited by applicable law.
NYN Creative Studios may assign or transfer this Agreement in connection with:
- a business restructuring;
- merger;
- acquisition;
- sale of assets;
- corporate reorganization;
- or similar transaction.
53. No Waiver
Failure by NYN Reviews to enforce any provision of this Agreement does not constitute a waiver of its right to enforce that provision later.
A waiver must be expressly made where required by law.
54. Severability
If any provision of this Agreement is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the maximum extent permitted by law.
The invalid provision may be modified or limited to the minimum extent necessary to make it enforceable where legally permissible.
55. Entire Agreement
This Agreement, together with the applicable:
- Service description;
- Terms & Conditions;
- Privacy Policy;
- Refund & Cancellation Policy;
- Editorial & Book Review Policy;
- Author Guidelines;
- Advertising & Sponsored Content Policy;
- Cookie Policy;
- and other applicable written agreements,
constitutes the agreement between Customer and NYN Creative Studios concerning the applicable Service.
56. Changes to This Agreement
NYN Reviews may update this Agreement from time to time.
The version applicable to a Service will generally be the version in effect when Customer accepts the Agreement, unless a later modification is permitted by the Agreement or applicable law.
Customers should review the current version before purchasing additional Services.
57. Electronic Communications
Customer agrees that NYN Reviews may communicate electronically concerning:
- orders;
- payments;
- submissions;
- Service updates;
- review delivery;
- corrections;
- customer-service matters;
- and other matters relating to the contractual relationship.
Electronic communications may include:
- email;
- Website notices;
- electronic confirmations;
- and other electronic communications.
58. Notices
Customer should send contractual, legal, copyright, or Service-related notices to:
contact@nyncreativestudios.com
NYN Reviews may send notices to the email address provided by Customer during the order or submission process.
Customer is responsible for maintaining an accurate email address.
59. Governing Law
This Agreement shall be interpreted according to applicable law.
Because NYN Creative Studios is the legal entity operating NYN Reviews, the appropriate governing-law and jurisdiction provisions should be finalized based on the actual legal jurisdiction in which NYN Creative Studios is established and operates.
Do not publish a specific U.S. state, Indian state, or court jurisdiction in this section unless it accurately reflects your company's legal structure and you have confirmed it with qualified legal counsel.
60. Dispute Resolution
Before initiating formal legal proceedings, the parties are encouraged to attempt to resolve disputes through good-faith communication.
A customer with a dispute should first contact:
contact@nyncreativestudios.com
Nothing in this section prevents either party from exercising rights that cannot legally be waived.
Any arbitration, mediation, jurisdiction, or venue provision should be based on the law applicable to NYN Creative Studios and the customer's transaction.
61. Consumer Rights
Nothing in this Agreement is intended to remove or restrict any mandatory consumer rights that apply to Customer under applicable law.
Where a provision of this Agreement conflicts with a mandatory legal protection, the mandatory legal protection will apply to the extent required.
62. Privacy
Personal information collected during the purchase or submission process is handled according to the NYN Reviews Privacy Policy.
Information may include:
- name;
- email address;
- telephone number;
- Book information;
- communications;
- transaction information;
- and other information necessary to provide the Service.
NYN Reviews does not provide a traditional customer account system on the Website.
63. Children's Privacy
NYN Reviews may review and publish children's books.
Customer must not submit unnecessary personal information concerning children.
Where Customer submits material involving children, Customer represents that the submission is authorized and lawful.
Additional information is provided in our Privacy Policy and Author Guidelines.
64. Intellectual Property Complaints
Copyright and intellectual-property complaints are handled according to the NYN Reviews Copyright & Intellectual Property / DMCA Policy.
Complaints may be submitted to:
contact@nyncreativestudios.com
65. Editorial Complaints
Questions concerning the substance of a Review should be handled according to the Editorial & Book Review Policy.
NYN Reviews may consider legitimate factual corrections but is not required to change an editorial opinion merely because Customer disagrees with it.
66. Customer Acknowledgment
By purchasing or using a Service, Customer acknowledges and agrees that:
- Reviews are subjective;
- payment does not guarantee favorable editorial treatment;
- payment does not guarantee a particular rating;
- Customer cannot dictate an editorial conclusion;
- promotional Services are different from editorial Reviews;
- commercial Services do not guarantee sales or other commercial results;
- Customer is responsible for the legality of submitted materials;
- NYN Reviews may use qualified reviewers and contractors;
- publication timing may vary;
- refunds are governed by the Refund & Cancellation Policy;
- and the Service is subject to the policies and terms applicable to NYN Reviews.
67. Final Agreement
By submitting a Book, purchasing a Service, or otherwise accepting this Agreement, you acknowledge that you have had an opportunity to review the applicable terms and agree to be bound by them.
If you do not agree with this Agreement, you should not purchase or use the applicable Service.
CONTACT
NYN Reviews
NYN Creative Studios
Website: nynreviews.com
Email: contact@nyncreativestudios.com
Last Updated: August 28, 2026
© 2026 NYN Creative Studios. All rights reserved.