Last Updated: August 22, 2026

This Refund and Cancellation Policy (“Refund Policy”) applies to purchases made through NYN Reviews, operated by NYN Creative Studios (“NYN Reviews,” “we,” “us,” or “our”).

Website: nynreviews.com
Email: contact@nyncreativestudios.com

This Refund Policy explains when customers may request cancellation or a refund for services purchased through NYN Reviews.

By purchasing a Service from NYN Reviews, you acknowledge and agree to this Refund Policy, together with our Terms and Conditions and Privacy Policy.

Nothing in this Refund Policy is intended to remove or restrict any mandatory consumer rights or remedies that cannot legally be excluded under applicable law.

Our Services

NYN Reviews may provide customized services relating to books and authors, including:

• book reviews;
• editorial reviews;
• book-related promotional services;
• author interviews;
• book features;
• promotional content;
• social-media promotion;
• book discovery services;
• content creation;
• publication of reviews;
• and other services described on the Website.

Many of these Services are customized for individual customers and may require time, research, editorial work, content creation, communication, scheduling, or coordination with third parties.

For this reason, cancellation and refund eligibility may depend on whether work has already begun.

General Refund Principle

We want customers to have a clear understanding of what they are purchasing.

If you purchase a Service and subsequently change your mind, a refund may be available only where the Service has not yet entered production or where otherwise required by applicable law.

Once substantial work has begun on a customized Service, the amount already spent on work performed may not be refundable.

Once a Service has been fully delivered, completed, published, or otherwise substantially performed, it will generally not be eligible for a refund, except where required by applicable law or where NYN Reviews determines that a refund is appropriate.

Cancellation Before Work Begins

If you request cancellation before NYN Reviews has begun substantial work on your Service, you may be eligible for a refund.

To request cancellation, contact:

contact@nyncreativestudios.com

Your request should include:

• your full name;

• email address;

• order or transaction information;

• the Service purchased; and

• the reason for your cancellation request.

If approved, the refund will generally be issued to the original payment method, subject to the applicable payment provider's processing procedures.

Cancellation After Work Has Begun

If work has already begun, a full refund may not be available.

NYN Reviews may deduct reasonable amounts corresponding to:

• work already completed;

• editorial work;

• research;

• content preparation;

• design or production;

• scheduling;

• administrative work;

• third-party costs;

• transaction fees where legally permissible; and

• other non-recoverable expenses reasonably incurred in connection with the Service.

Any remaining eligible amount may be refunded at NYN Reviews' discretion, subject to applicable law.

Completed Services

Once a Service has been completed and delivered, it is generally non-refundable.

For example, where NYN Reviews has completed and delivered a requested book review, author interview, article, promotional content, or other customized deliverable, the customer generally cannot request a refund merely because they dislike the opinion, wording, style, or editorial judgment expressed in the completed work.

This does not limit any rights that cannot legally be excluded.

Book Reviews and Editorial Services

A customer purchasing a book-review or editorial Service is paying for the review process and resulting Service, not for a guaranteed positive opinion.

A refund will generally not be provided because:

• the review is critical;

• the review is not as positive as expected;

• the reviewer did not recommend the book;

• the reviewer disagreed with the author's interpretation;

• the customer dislikes the reviewer's opinion;

• the review contains criticism;

• the review does not meet the customer's preferred rating; or

• the customer expected a different editorial conclusion.

NYN Reviews does not guarantee that a paid review will be favorable unless a separate written agreement expressly states otherwise.

Editorial Independence

Where NYN Reviews provides an independent review or editorial assessment, payment does not entitle a customer to dictate the reviewer's opinion.

Customers may not demand a positive review solely because they purchased a review service.

A request for a refund based solely on disagreement with an independent editorial opinion will generally not qualify for a refund.

Promotional Services

Some Services may involve promotional activity, publication, social-media exposure, content distribution, author interviews, book features, or other marketing-related activities.

Unless expressly stated in a written agreement, NYN Reviews does not guarantee:

• a specific number of book sales;

• revenue;

• bestseller status;

• a specific ranking;

• a specific number of readers;

• a specific number of followers;

• viral reach;

• specific engagement levels;

• specific advertising results;

• publishing contracts;

• awards;

• media coverage; or

• any particular commercial outcome.

Failure to achieve an expected commercial result does not automatically entitle a customer to a refund.

Service Delays

We make reasonable efforts to complete Services within the estimated timeframe communicated to the customer.

However, delivery times may be affected by:

• incomplete information;

• delayed customer responses;

• late submission of materials;

• technical problems;

• third-party platforms;

• payment-provider issues;

• holidays;

• unusually high demand;

• changes requested by the customer;

• circumstances outside our reasonable control; or

• other operational circumstances.

A reasonable delay does not automatically qualify for a refund.

If a substantial delay occurs, please contact us so that we can review the circumstances and determine an appropriate solution.

Customer-Caused Delays

NYN Reviews is not responsible for delays caused by the customer.

This may include failure to provide:

• the book;

• manuscript;

• cover;

• author information;

• contact information;

• required approvals;

• requested revisions;

• payment information; or

• other materials necessary to complete the Service.

If the customer does not provide required materials within a reasonable period, NYN Reviews may pause the Service.

A customer-caused delay does not automatically create a right to a refund.

Incorrect or Incomplete Information

Customers are responsible for providing accurate information.

If a customer provides incorrect information that causes:

• incorrect publication;

• incorrect author information;

• incorrect book information;

• scheduling problems;

• rework;

• delays; or

• additional costs,

NYN Reviews may require the customer to provide corrected information before continuing the Service.

Additional work resulting from customer-provided errors may not be refundable.

Duplicate Payments

If you accidentally make the same payment more than once for the same Service, please contact us promptly.

After verification, NYN Reviews may refund the duplicate payment.

Refunds may be issued through the original payment method where technically possible.

Unauthorized Transactions

If you believe that a transaction was made without your authorization, contact us immediately at:

contact@nyncreativestudios.com

You should also contact your bank or payment provider where appropriate.

We may investigate the transaction and request information necessary to verify the claim.

Fraudulent or knowingly false payment disputes may result in suspension of Services and may be reported to the relevant payment provider or authorities where appropriate.

Payment Disputes and Chargebacks

Before initiating a payment dispute or chargeback, we encourage customers to contact NYN Reviews so that we can attempt to resolve the issue.

If you initiate a chargeback while a legitimate dispute is already being investigated, we may provide relevant transaction and service records to the payment processor or financial institution.

Nothing in this section prevents you from exercising rights available to you under applicable law.

Refunds for Unavailable Services

If NYN Reviews accepts payment for a Service but subsequently determines that it cannot reasonably provide that Service, we may offer:

• a replacement Service;

• an alternative Service;

• a rescheduled Service; or

• a refund.

Where we cancel a Service entirely before providing it, any refund required by applicable law will be processed accordingly.

Service Cancellation by NYN Reviews

NYN Reviews may cancel or refuse a Service where reasonably necessary, including where:

• the requested Service is unavailable;

• the submitted material violates applicable law;

• the material infringes third-party rights;

• the customer provides fraudulent information;

• the customer engages in abusive or threatening conduct;

• the requested Service cannot reasonably be performed;

• payment is fraudulent or unauthorized;

• the customer attempts to manipulate the review process;

• the customer requests unlawful activity; or

• another legitimate business or legal reason exists.

If NYN Reviews cancels a Service before substantial work has been performed, we will determine whether a refund is appropriate based on the circumstances and applicable law.

Intellectual Property Problems

Customers must ensure that they have the necessary rights to materials submitted to NYN Reviews.

If a Service must be suspended or cancelled because a customer submits material that they do not have the right to use, NYN Reviews may not be responsible for providing a full refund where work has already been performed.

This does not affect rights or remedies that cannot legally be excluded.

Changes Requested by Customers

Customers may request changes to certain Services where changes are reasonably possible.

However, additional work requested after a Service has been completed may:

• require an additional fee;

• extend the delivery timeframe; or

• be unavailable depending on the nature of the Service.

A customer cannot generally demand a refund solely because they want a different version of a completed customized Service.

Review Revisions

Where a review contains an objective factual error attributable to NYN Reviews, please notify us promptly.

We may investigate the issue and, where appropriate, correct the factual error.

A request to change an opinion, rating, criticism, conclusion, or editorial judgment is not necessarily considered a factual correction.

Promotional Content Revisions

Where a customer purchases customized promotional content, reasonable revisions may be available depending on the Service.

Requests that materially change the original scope of the Service may be treated as additional work.

Once promotional content has been published or substantially distributed, cancellation may no longer be possible.

Third-Party Services

Some Services may depend on third-party platforms, including:

• payment processors;

• social-media platforms;

• advertising platforms;

• book retailers;

• hosting providers;

• email providers;

• analytics services; or

• other third-party services.

NYN Reviews does not control third-party platforms.

If a third-party platform changes its policies, algorithms, availability, functionality, or access, this may affect the Service.

Such third-party changes do not automatically create a right to a refund.

Third-Party Platform Removal

If content is removed, restricted, delayed, hidden, or otherwise affected by a third-party platform after NYN Reviews has performed the agreed Service, NYN Reviews will not automatically be required to issue a refund.

Where commercially reasonable, we may attempt to provide an alternative solution.

This does not limit mandatory consumer rights under applicable law.

Advertising Services

Where NYN Reviews provides advertising or promotional services, payment may cover campaign setup, content creation, management, placement, or other work.

Advertising results can vary.

Unless expressly guaranteed in writing, NYN Reviews does not guarantee:

• impressions;

• clicks;

• conversions;

• sales;

• followers;

• engagement;

• leads; or

• revenue.

Once advertising work has begun, the amount attributable to work already performed or advertising spend already incurred may not be refundable.

Refund Processing

Approved refunds will generally be returned using the original payment method.

The time required for the refund to appear in your account may depend on:

• the payment processor;

• card network;

• bank;

• payment method;

• international banking systems; and

• other financial institutions.

NYN Reviews is not responsible for delays caused by a customer's bank or payment provider after we have initiated the refund.

Currency and Exchange Rates

If you purchase a Service in a currency different from your bank account's currency, your bank or payment provider may apply:

• currency-conversion fees;

• foreign transaction fees;

• exchange-rate adjustments; or

• other charges.

These charges are imposed by the customer's financial institution or payment provider and are generally not controlled by NYN Reviews.

Taxes and Refunds

Where applicable, tax treatment of a refund will be handled in accordance with applicable law.

If a tax amount must be adjusted, refunded, retained, or reported, NYN Creative Studios may make the necessary adjustment.

Non-Refundable Circumstances

Subject to mandatory rights under applicable law, a refund will generally not be available solely because:

• you changed your mind after substantial work began;

• you dislike an independent reviewer's opinion;

• you expected a more favorable review;

• you did not achieve the commercial results you hoped for;

• you failed to provide required materials;

• you provided incorrect information;

• you delayed responding to our requests;

• a third-party platform changed its policies;

• a third-party platform changed its algorithm;

• you expected a specific number of readers or sales;

• you no longer require the Service after it has been substantially performed;

• you purchased the wrong Service;

• you did not read the Service description before purchasing; or

• you disagree with editorial judgment.

Exceptions Required by Law

Nothing in this Refund Policy is intended to exclude or restrict a right to a refund, cancellation, replacement, compensation, or other remedy where that right is mandatory under applicable law.

If applicable law provides you with rights that are more favorable than this Refund Policy, those rights will apply to the extent required by law.

How to Request a Refund

To request a refund, email:

contact@nyncreativestudios.com

Please use the subject line:

Refund Request — [Order/Service Name]

Include:

• full name;

• email address used for the purchase;

• Service purchased;

• date of purchase;

• transaction/order number, if available;

• amount paid;

• reason for the refund request; and

• any supporting information.

Providing complete information helps us review the request more quickly.

Refund Review Process

After receiving a refund request, NYN Creative Studios may review:

• the purchase;

• payment records;

• Service description;

• communications;

• work completed;

• delivery status;

• customer-provided materials;

• applicable refund terms; and

• applicable law.

We may contact you for additional information.

We aim to make reasonable and fair decisions based on the circumstances of each request.

Refund Decision

After reviewing a request, we may:

• approve a full refund;

• approve a partial refund;

• offer a replacement Service;

• offer an alternative resolution;

• continue providing the Service; or

• deny the refund request where the request does not qualify.

We will communicate the outcome through the contact information associated with the request.

Partial Refunds

A partial refund may be appropriate where NYN Reviews has already completed part of the Service but has not completed the entire Service.

The amount of a partial refund may depend on:

• the percentage of work completed;

• costs already incurred;

• third-party expenses;

• deliverables already provided;

• administrative work;

• production work; and

• applicable law.

No Refund of Completed Work

Where a Service has been fully completed and delivered, NYN Reviews generally will not provide a refund merely because the customer subsequently decides that they do not want or like the completed Service.

This is particularly relevant to customized editorial, review, interview, promotional, or content-creation Services.

Communication Before a Refund Request

If you are dissatisfied with a Service, we encourage you to contact us before requesting a refund.

In many circumstances, we may be able to address the issue through:

• correction of an objective error;

• clarification;

• reasonable revision;

• replacement;

• rescheduling; or

• another appropriate solution.

Our willingness to offer such a solution does not create an obligation to do so in every case.

No Waiver of Legal Rights

This Refund Policy does not waive or limit rights available to you under applicable consumer-protection, payment, contract, or other laws where those rights cannot legally be waived.

If any provision of this Refund Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

Changes to This Refund Policy

NYN Creative Studios may update this Refund Policy from time to time.

Updates may be made because of:

• changes to Services;

• changes to pricing;

• changes to payment providers;

• changes in business practices;

• changes in applicable law; or

• other operational reasons.

The updated version will be published on the Website with a new “Last Updated” date.

The version applicable to a purchase will generally be the version in effect at the time of purchase, unless otherwise required by law or expressly agreed.

Relationship With Other Policies

This Refund Policy should be read together with:

• the NYN Reviews Terms and Conditions;

• the NYN Reviews Privacy Policy;

• applicable Service descriptions;

• purchase terms;

• invoices;

• written service agreements; and

• any other terms expressly provided to the customer.

If a separate written agreement specifically addresses refunds for a particular Service, that agreement may control for that Service to the extent permitted by law.

Contact Us

For refund, cancellation, or payment-related questions, contact:

NYN Creative Studios
NYN Reviews
Website: nynreviews.com
Email: contact@nyncreativestudios.com

We encourage customers to contact us as soon as possible if they have a problem with a purchase or Service.

Final Acknowledgment

By purchasing a Service from NYN Reviews, you acknowledge that:

• you have reviewed the applicable Service description;

• you have read this Refund and Cancellation Policy;

• you understand that many Services are customized;

• you understand that substantial work may affect refund eligibility;

• you understand that an independent review does not guarantee a positive opinion;

• you understand that commercial or promotional Services do not necessarily guarantee sales or other commercial results;

• you understand that third-party platforms may affect the delivery or performance of certain Services; and

• you agree to this Refund Policy to the extent permitted by applicable law.

Last Updated: August 22, 2026

© 2026 NYN Creative Studios. All rights reserved.